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The objective of this RFP/T is to appoint a suitably qualified Service Provider, with relevant Call Centre Management experience, to host the Seda Public Sector Payment Assistance Hotline to deal with and facilitate Non- /late payment issues by Government Departments and Public Sector Institutions to SMME Service Providers.

Suitably qualified and experienced Call Centre Agencies with the relevant competence, expertise and experience, are hereby invited to tender for the above request.

A compulsory tender briefing session will be conducted at the Seda National Office on Thursday, 26th July 2012 at 12h00 at:

The dti Campus, Block G
2nd Floor
77 Meintjes Street
Sunnyside, Pretoria

The tender document, which includes the terms of reference, is important for the preparation of the tender proposal, and can be obtained:-

  • Electronically by requesting an e-mailed copy from;
  • Collected from the Seda National Office, the dti Campus, Block G, 77 Meintjes Street, 3rd Floor Reception, Sunnyside, Pretoria;

For enquiries contact: Sandy Wright at (012) 441 1218 or email at:  

Completed tender proposal documents must be submitted in a sealed envelope clearly marked with the tender reference number and placed in the Seda Tender Box at the dti Campus, Block G, 3rd Floor, 77 Meintjes Street, Sunnyside, Pretoria. No late or electronic tenders will be accepted.

Closing date for submission: tuesday, 07th august 2012 at 12:00 Noon.