Induna Logistics and Termicals was established in 2000 and its main operation is to hire out equipment such as TLBs, forklists and payloaders. For a long time, the business serviced only Transnet, but this changed in 2007 when the management decided to reduce risk by diversifying its clients.
The challenge of diversifying also meant that the business had to have a brand which will be accepted by new clients and needed to be able to meet various quality requirements.
At the initial meeting with Seda, the company was seeking assistance to attain a recognized Quality Management System. Seda recommended the implementation of ISO 9001:2008 and this process was initiated through M Theory Consulting. This also resulted in the initiation of a QMS Certification project with the South African Bureau of Standards.
This intervention had a positive impact in that Induna secure more business because of the QMS certification. This also led to more job creation opportunities with the workforce increasing to 30. On the financial front, the company moved its annual revenues from around R11 million in 2009 to about R100 million, and its profits to about R6 million.