Dolly Mbuyane established her cleaning business as a means to detour from a teaching career which she served between 1997 and 2006. Dolly wanted to explore business as part of securing her financial independence, whilst also building a legacy of a successful business. Nozihle Cleaning Services was established in 2003, but formally started operating in 2007. Its main business activities are the provision of cleaning services ranging from hard floor care to more specialised forms of cleaning.
The company currently services both private and public companies, and counts among its list of clients businesses such as Eskom, BMW, Emnotweni Casino, Bushbuckridge Water, Enablis and Wandima.
Dolly first approached Seda in 2007 with a request for assistance as she sought to build the company further. The assessment done by the agency identified several challenges including that there were long turnaround times from clients, limited access to markets, insufficient marketing activities, insufficient quality management systems and lack of procedures among others.
Seda recommended a number of solutions, amongst them providing the company with business and financial management skills training. The agency also helped with the development of human resources policies and procedures, and mentorship on human resources management, good industry practices and compliance.
A business plan was also developed for Nozihle to provide a growth patch and assist with future funding requirements.
Seda also appointed a consultant to work on design and development of effective promotional materials to increase marketing initiatives, and ensure the company is visible during marketing exhibitions.
The various interventions have ensured that management have the requisite management skills to manage the business, whilst continuous mentoring ensures that the business continues to implement best management practises.
The business was also assisted to receive a business development grant from the DTI to the tune of R279 000 which was used to aquire new cleaning equipment and towards the implementation of a Quality Management System.
These intervention has assisted the company to retain and even secure new clients in the last years. The company also has a very healthy position with revenues exceeding more than R5 million a year.
“We want to thank Seda for all the great work offered to us up to now, and we would like to thank the branch manager for the quality of service and continuous support she provides to us. We believe that Seda will assist us to grow beyond this point,” says Dolly.